New clients can reach out to us through multiple convenient channels, including: • Phone call • Text message • WhatsApp • Email • Instagram Direct Message We’re happy to respond quickly and help schedule your service or provide a quote.

Pickup services are scheduled on an as-needed basis. Clients simply call or message us when they require a pickup, and we arrange a day and time that works for both parties. Please note: We do not offer guaranteed pickup times (e.g., 9 a.m. sharp). Pickups are scheduled for morning or afternoon windows depending on route availability.

Extra charges apply when services are provided outside the city. And when customers throw away restricted items. Here is a list of restricted items - No Food Waste - No Ballasts from light fixtures - No Chemicals of any kind - No Flammable or Combustible materials - No Oil or Paint Products (Empty or Not) - No Freon (Fridges, Freezers, AC units, water coolers) - No Asbestos - No Propane Tanks - No Batteries - No Railway Ties or Treated Wood - No Tires - No Mattresses in Edmonton - $25 Mattress Fee for Calgary - No Concrete or Dirt in the 20 Yard Bins - No Biological waste - No animal carcasses - No GrassYes, here are a few important things to note: • A 6% fuel surcharge may apply on certain invoices. • Additional charges may apply for service areas outside Calgary city limits. • Clients are responsible for ensuring that restricted items are not placed in bins. Improper disposal may result in fines or refusal of service. 🚫 Restricted Items (Not Permitted in Bins): • Food waste • Ballasts from light fixtures • Chemicals or hazardous materials • Flammable or combustible materials • Oil, paint, or solvents (even if containers are empty) • Refrigerated appliances containing Freon (fridges, freezers, A/C units, water coolers) • Asbestos • Propane tanks or cylinders • Batteries • Railway ties or pressure-treated wood • Tires • Biological or medical waste • Animal carcasses • Grass or lawn clippings • Concrete or dirt in 20-yard bins • Mattresses: • Calgary: Allowed with a $25 surcharge per mattress • Edmonton: Not accepted If you're unsure about an item, feel free to contact us before placing it in the bin.

Our regular operating hours are: • Monday to Friday: 7:00 a.m. – 5:00 p.m. MST • Saturday & Sunday: Available by request or depending on client needs We aim to be as flexible as possible and can often accommodate weekend or off-hour requests with advance notice.